Lunora Living โ Privacy Policy
At Lunora Living, your privacy is just as important as the quality, comfort, and style we bring to your home. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, browse our products, or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
๐ Information We Collect
๐งพ Personal Information
When you place an order, create an account, contact our support team, or interact with our website, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Payment information processed securely through trusted payment providers
Lunora Living does not store your complete credit or debit card details.
๐ Usage Data
Certain information may be collected automatically when you browse our website, including:
- Pages viewed and time spent on the website
- Navigation activity and browsing behavior
- Device type
- Browser type
- IP address
- Website interaction data
This information helps us improve website performance and provide a better shopping experience.
๐ช Cookies & Tracking
We use cookies and similar technologies to:
- Enable essential website functionality
- Remember your shopping cart and preferences
- Improve your browsing experience
- Analyze website performance and customer behavior
- Provide a smoother and more personalized shopping experience
You can manage or disable cookies through your browser settings at any time.
๐ก How We Use Your Data
We use your information to:
- Process and deliver your Lunora Living orders
- Send order confirmations, shipping updates, and delivery notifications
- Provide customer support and respond to inquiries
- Improve our home essentials, kitchen accessories, and lifestyle products
- Enhance website functionality and user experience
- Prevent fraudulent transactions and maintain website security
- Send promotional offers, new arrivals, restock updates, and special announcements only with your consent
๐ Data Security
Your personal information is protected through appropriate security measures, including secure systems and encryption technologies where applicable.
Payments are processed through trusted payment providers that follow applicable payment security standards.
Lunora Living does not sell, rent, or trade your personal information.
Your data is only shared when necessary to process orders, provide services, improve our website, or comply with legal requirements.
๐ค Sharing with Trusted Third Parties
We may share limited information with trusted service providers, including:
- Payment providers such as Stripe, PayPal, or other secure payment services
- Shipping and logistics partners
- Email service providers for order updates and customer communication
- Analytics providers to improve website performance
- Review platforms if you choose to participate
All third-party partners are expected to maintain appropriate privacy and data protection standards.
๐งพ Your Rights
You have control over your personal information. Depending on applicable laws, you may:
- Request access to your personal data
- Request corrections or updates to your information
- Request deletion of your data where legally permitted
- Unsubscribe from marketing emails at any time
- Manage cookie preferences through your browser settings
๐จ Communication Storage
Messages sent through our website, contact forms, or email may be securely stored to:
- Provide better customer support
- Respond to questions and requests
- Maintain order and service records
- Resolve customer concerns efficiently
All customer communication is handled with confidentiality and care.
๐๏ธ Data Retention
We retain personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Maintain business and transaction records
- Meet legal, accounting, and regulatory requirements
- Prevent fraud and resolve disputes
๐ ๏ธ Policy Updates
We may update this Privacy Policy from time to time to reflect:
- Legal or regulatory changes
- Improvements to our services
- Changes in business practices
- Technology or platform updates
The latest version of this Privacy Policy will always be available on this page.
๐ฌ Contact Us
If you have any questions or concerns regarding your privacy or personal information, please contact us through our Contact Us page.
At Lunora Living, we are committed to creating a secure, transparent, and trustworthy shopping experience while helping you build a beautiful and comfortable home.