Lunora Living – Return & Refund Policy
At Lunora Living, we are committed to providing thoughtfully selected, stylish, and high-quality home essentials designed to make everyday living more comfortable and beautiful.
If something isn’t right with your order, we are here to help make the process simple, fair, and transparent.
✅ Eligibility for a Refund
You may request a return or refund within 14 days of receiving your order if:
- You contact us within the required return period
- The item is unused and in its original packaging
- The item arrives damaged, defective, or incorrect
All returned products must be in their original condition and suitable for resale.
🚫 Non-Refundable Items
We do not accept returns for:
- Items that have been used, washed, installed, or modified after delivery
- Items returned without original packaging
- Custom or personalized products
- Final sale or clearance items
- Products marked as non-returnable at checkout
- Items damaged due to misuse, improper handling, accidents, or excessive force
📝 How to Request a Return
To begin a return request, please contact our support team with:
- Your order number
- A brief explanation of the issue
- Clear photos of the product and packaging (where applicable)
Providing complete details helps us review your request and provide a quick resolution.
🔄 Return & Refund Process
1. Review & Approval
Our team will review your return request and may ask for additional information or images if required.
Once approved, we will provide the return instructions.
2. Return Instructions
If your return request is approved, we will provide:
- Return address
- Shipping instructions
📦 Return shipping costs are the responsibility of the customer unless:
- The product is defective
- The item arrived damaged
- The incorrect item was delivered
3. Refund Issuance
Once your returned item has been received and inspected:
- Your refund will be issued to the original payment method
- Refund processing usually takes 5–7 business days, depending on your payment provider
Please note that banks or payment providers may require additional time to complete the refund process.
📌 Important Notes
- All returns must be approved before sending items back
- Products must be returned in their original condition with packaging included
- Shipping fees are non-refundable unless the item is faulty or incorrectly delivered
- Returns showing signs of use, damage, missing parts, or missing packaging may be rejected
- Excessive or suspicious return requests may be reviewed and declined
💬 Need Help?
We are here to support you throughout your Lunora Living shopping experience.
If you have any questions regarding returns or refunds, please visit our Contact Us page and our support team will assist you.
At Lunora Living, we want every order to bring comfort, style, and confidence into your home.