Terms of Services

Lunora Living – Terms & Conditions

Welcome to Lunora Living — your destination for thoughtfully selected, stylish, and practical home essentials designed to bring comfort, organization, and elegance to everyday living.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully before making a purchase.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase agreement completed through our website without direct physical interaction.

Durable Medium:
Any method that allows information to be stored and accessed unchanged, such as email communication.

2. Applicability

These Terms & Conditions apply to all purchases made through the Lunora Living website.

By placing an order, you confirm that you have read, understood, and accepted these Terms.

Where required by applicable consumer protection laws, unclear provisions will be interpreted in favor of the consumer.

3. Company Information

4. Our Offer

At Lunora Living, we are committed to providing:

  • High-quality home essentials, kitchen accessories, and lifestyle products
  • Practical storage solutions, organization products, dining accessories, and everyday home items
  • Accurate product descriptions and realistic product images
  • Transparent pricing, including applicable taxes and shipping fees shown during checkout
  • Updated product availability whenever possible

Our goal is to help customers create beautiful, functional, and comfortable living spaces.

5. Order Process

Orders are confirmed once full payment has been successfully received.

After checkout, you will receive an order confirmation email containing your purchase details.

Payments are securely processed through trusted third-party payment providers.

Lunora Living reserves the right to cancel orders in cases of:

  • Suspected fraudulent activity
  • Incorrect pricing information
  • Payment issues
  • Product availability problems

6. Right of Withdrawal

Eligible products may be returned within 14 days of delivery.

To qualify for a return:

  • Items must be unused
  • Items must be returned in their original packaging
  • Items must be in original and resellable condition

7. Returns & Refunds

Return shipping costs are the responsibility of the customer unless:

  • The product is defective
  • The wrong product was delivered
  • The item arrived damaged

Returned items must be received in their original condition.

Approved refunds will be issued to the original payment method used during checkout.

8. Pricing

All prices are displayed in USD unless otherwise stated.

Lunora Living reserves the right to correct pricing errors, inaccurate product information, or promotional mistakes when necessary.

International customers may be responsible for customs duties, import taxes, or additional local charges where applicable.

9. Product Quality & Warranty

At Lunora Living, we carefully select and check products before shipment whenever possible.

Please note:

  • Product colors may slightly vary due to lighting conditions, photography, or screen settings
  • Minor variations may occur due to materials, manufacturing processes, or product design

Any product issues should be reported within 14 days of delivery.

Warranty does not cover:

  • Misuse or improper handling
  • Normal wear and tear
  • Damage caused by water, heat, or improper cleaning
  • Damage caused by incorrect usage
  • Damage caused by excessive force
  • Damage caused by sharp objects or improper storage

10. Shipping & Delivery

Orders are shipped to the delivery address provided during checkout.

Estimated delivery time:

7–14 business days depending on destination, shipping method, and logistics conditions.

Delivery delays may occur due to:

  • Customs processing
  • Shipping carrier delays
  • Weather conditions
  • High order volumes
  • Supply chain interruptions

If delivery cannot be completed successfully, Lunora Living may provide a replacement, refund, or suitable resolution where applicable.

11. Payments

Full payment is required at checkout.

We accept major credit/debit cards, PayPal, and other secure payment methods available during checkout.

For any payment-related concerns, please contact our customer support team.

12. Complaints & Customer Support

Customers should report any order-related issues within 7 days of receiving their order.

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through:

  • Replacement
  • Refund
  • Store credit where applicable

13. Dispute Resolution

Lunora Living aims to resolve customer concerns fairly and efficiently.

Customers are encouraged to contact our support team first so we can work toward a suitable solution.

Where applicable, unresolved disputes may be referred to an independent mediator or appropriate dispute resolution service.

14. Force Majeure

Lunora Living is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Shipping carrier interruptions
  • Supply chain issues
  • Government restrictions
  • Customs delays
  • Other unexpected events

15. Governing Law

These Terms & Conditions are governed by applicable laws, while respecting any mandatory consumer protection rights available in the customer’s location.

16. Changes to Terms

Lunora Living reserves the right to update or modify these Terms & Conditions at any time.

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